FAQ

Generally, no.* In most instances, it is completely free of charge to use Roaming Turtle Travel Co. to plan and book your vacation. Most resorts factor travel agent fees into their costs. When you book online, you essentially pay for a travel advisor without receiving any of the services or benefits provided by a travel advisor.

* An additional planning fee may apply to large groups, destination weddings, and other special circumstances; however, any applicable fees are always communicated up front. Contact us for more information.   

In addition to our service being completely free of charge, we have access to exclusive deals, discounts, and packages. Our service saves you time by handling the destination research, price comparisons and booking.

We have spent many years cultivating relationships with resorts and suppliers, resulting in direct access to many resorts who are willing to make special accommodations including honeymoon perks. We can help if something isn’t quite right upon your arrival.

During your trip, we are available 24/7 should something go wrong to help navigate the situation.

Yes. All international travel requires a passport, even for children. Ensure you have a valid passport well in advance of your travel plans. Ideally, you should have your passport ready at least 6 to 8 weeks before your planned departure date. Please allow sufficient time for processing and any unexpected delays.

We highly recommend using travel insurance to protect your investment before and during travel. In some instances travel insurance can be added to packages and in other cases we can recommend a third party company to cover the trip.

Ideally, it’s best to begin planning your trip 6-9 months before travel time to ensure ample time. However we can absolutely try to accommodate all "last minute travel plans.” Higher travel seasons, such as holidays and spring break, require more time to plan – beginning one year in advance is ideal.